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CUSTOMER CARE / ONE QUESTION AT A TIME
What would you
like to know?
Choosing a piece, planning a room or following up on an order? Tell us what you need help with. Furniture purchases and aftercare are discussed on WhatsApp. Review your message before sending it; email remains an alternative contact channel.
Include the model or product link and the measurement you need to confirm.
Customer care, clearly arranged.
Foshan Alitry Furniture Company Limited
Contracting, payment collection and aftercare for your ALITERY furniture order are handled by this company.
Furniture purchasing and aftercare are discussed on WhatsApp.
Customer service is available 24 hours a day, Monday to Saturday, Los Angeles time (America/Los_Angeles, including daylight saving time).
Production and shipping
Production for standard furniture typically takes 35 days. Shipping typically takes one month.
Production and shipping are separate stages. Timing for custom furniture and the delivery schedule for your specific order are confirmed in your quotation.
Delivery and ordering ↗Arrival damage or a quality issue
If your furniture arrives damaged or with a quality issue, both standard and made-to-order pieces are eligible for cancellation, return or exchange without penalty.
Refunds are returned to the original payment account within 14 days. A replacement is completed within 10 days when local stock is available, or takes 40 days when local stock is unavailable. The start date for each period is confirmed in your written resolution.
Include your order reference and photographs in your WhatsApp conversation.
Cancellation, returns & exchanges ↗Useful before you send.
sales@alitery.com · WhatsApp +1 236 339 2238. For a specific piece, include its product link. For an existing order, include your reference. Product details, delivery arrangements and applicable order terms are agreed in writing before you order.