Home / Delivery & ordering
DELIVERY & ORDERING
Delivered to your door.
Clearly agreed.
Free door-to-door delivery is included for the United States, Canada, Australia, Hong Kong, the United Kingdom, Malaysia, Singapore and the United Arab Emirates. Your written quotation brings together your furniture, the complete price and the delivery arrangements for your address.
From selection to delivery.
- Browse & choose.Keep exact products, configurations, quantities and your destination together.
- Submit an enquiry.Furniture purchases are discussed on WhatsApp. You can also send an on-site request and retain its saved-request receipt. Opening an email or WhatsApp draft requires you to send it in that app.
- Confirm specifications & costs.Agree dimensions, material samples, included pieces, destination and additional services.
- Receive a written quotation.Review the itemised total, payment terms and applicable order conditions. A website estimate is not an accepted order.
- Confirm the order & payment arrangements.Contracting and payment collection are handled by Foshan Alitry Furniture Company Limited. Use the method agreed with the team. This website does not take payment or complete online checkout.
- Production & checks.The agreed specification and order terms govern production; ask the team to confirm the applicable schedule and checks.
- Transport & delivery.Confirm international transport, customs handling and final delivery stages for the destination. Access and additional services are agreed for the address.
- Aftercare.Foshan Alitry Furniture Company Limited handles aftercare. Keep the order reference and use your WhatsApp conversation for support, photographs and the written resolution.
Before you approve an order.
The furniture and the finish
Confirm the model, exact configuration, material and colour, quantity and included pieces. A pictured arrangement can contain separately quoted components.
The complete price
Displayed amounts use the selected market and a dated reference rate. The final quotation confirms the itemized total including import duties and applicable local taxes, any specification changes and separately agreed additional services. A reference estimate is not a reserved price.
Availability and timing
Your quotation confirms availability and the production and delivery schedule for your selected configuration and destination. See the typical production and shipping stages below.
Access and additional services
Provide your city or postal code, building rules, stairs, lift and delivery-route measurements. Ask for the largest packed piece, the number of packages, and each package’s dimensions and weight. Confirm detachable parts, unpacking, room placement, assembly, installation and packaging disposal separately.
YOUR FURNITURE QUOTATION
Know what is included.
Included
- Your agreed furniture specification
- Door-to-door delivery
- Import duties and applicable local taxes
Agreed for your address
- Production and delivery schedule
- Access, stairs and lift requirements
- Any room placement, unpacking or assembly service and its price
Before you approve
Review the itemised quotation, materials, dimensions, payment terms and cancellation or return conditions. No payment is taken by this website.
Ask a delivery question ↗Plan the two stages.
Production for standard furniture typically takes 35 days. Shipping typically takes one month.
Production and shipping are separate stages. Timing for custom furniture and the delivery schedule for your specific order are confirmed in your quotation.
For several rooms or a whole home, ask whether staged delivery is possible for your order. Any split, storage, access requirements and additional charges must be confirmed in writing before you approve the arrangement.
Warranty by component.
| Component | Stated coverage | Scope |
|---|---|---|
| Frame | Lifetime | Applicable frame components and terms require confirmation. |
| Fabric | 1 year | Where fabric is included in the product. |
| Foam | 2 years | Where foam is included in the product. |
Confirm the full applicable warranty terms, exclusions and claim process with the final quotation. This summary does not add fabric or foam coverage to a product without those components.
STANDARD & MADE-TO-ORDER
Support if something arrives wrong.
If your furniture arrives damaged or with a quality issue, both standard and made-to-order pieces are eligible for cancellation, return or exchange without penalty.
Refunds are returned to the original payment account within 14 days. A replacement is completed within 10 days when local stock is available, or takes 40 days when local stock is unavailable. The start date for each period is confirmed in your written resolution.
Contact us on WhatsApp with your order reference and photographs of the damage or quality issue so we can arrange your cancellation, return or exchange.
Contact us about your item ↗Cancellation and returns.
The arrival-damage and quality-issue support above applies to both standard and made-to-order furniture. For cancellation or return requests for other reasons, ask us to confirm the applicable conditions before approving your order.
For an existing enquiry or order, use the same email or WhatsApp conversation and include its reference and relevant photographs.
Ask a delivery or aftercare question ↗Your customer care team.
Foshan Alitry Furniture Company Limited
Contracting, payment collection and aftercare for your ALITERY furniture order are handled by this company.
Furniture purchasing and aftercare are discussed on WhatsApp.
Customer service is available 24 hours a day, Monday to Saturday, Los Angeles time (America/Los_Angeles, including daylight saving time).
Contact Alitery ↗